Privacy Policy - MMR Plumbing LLC

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We may collect the following information from you:

• Personal Information: Name, phone number, email address, physical address
• Service Information: Plumbing service requests, appointment details, and communications
• Payment Information: When you make a purchase (processed securely by our payment partners)
• Technical Information: IP address, browser type, cookies, and usage data

Your information may be used to:

• Schedule and provide plumbing services 
• Process payments securely
• Send updates, confirmations, or promotional offers (if you opted in)
• Improve our website and customer service
• Comply with legal obligations
   

We do not sell your personal information.
We may share data only with:

• Service providers (e.g., payment processors, scheduling tools)
• Legal authorities when required by law or regulation

We use appropriate technical and administrative safeguards (such as SSL encryption and secure storage) to protect your personal information. However, no method of transmission online is 100% secure, and we cannot guarantee absolute security.

• Request access, correction, or deletion of your data
• Opt out of receiving promotional communications by clicking “unsubscribe” or contacting us
• Disable cookies through your browser settings

 We may update this Privacy Policy from time to time. The updated version will always be posted on our website with a revised “Effective Date.” 

• Some appointments may require a deposit to secure your booking.
• Deposits are applied toward your final invoice.

• 24 hours’ notice is required for cancellations or rescheduling without penalty.
• Appointments canceled with less than 24 hours’ notice may forfeit the deposit.
• Emergency service fees are non-refundable once work has been dispatched.

 Refunds may be issued under the following conditions:

• Duplicate payments or billing errors.
• Services paid for but not rendered.
• Work covered under warranty that cannot be completed.
   

Refunds are typically processed to the original payment method within 7–10 business days.

• Diagnostic or service call fees (once inspection has been performed).
• Completed labor and installed parts.
• Municipal permits, code upgrades, or third-party charges.

We stand behind our work. If an issue arises related to completed labor within the warranty period, we will return and make it right in accordance with the terms of your service agreement.